Our proactive approach to staying competitive and meeting the evolving needs of our customers in the buildings material industry is exemplified by our innovative product development strategies. These strategies include the introduction of technology driven products and the revamping of brand communication methods. By ensuring the highest product quality, and integrating digitalisation and technology to achieve operational excellence, we are reinforcing our readiness for the future.
Patented products
Focussed on mother brand Nuvoco
Assured response time to customer complaints
To create an ecosystem for process automation across all our plants
Financial
Manufactured
Social and Relationship
Employees
Customers
Communities
Regulatory Authorities
Value Chain Partners
Sustainable Product
Innovation
Data Security &
Privacy
Customer-Centricity
Brand Strengthening
Premiumisation
At Nuvoco, our dedication to innovation guides our product strategy. This is reflected in the diverse strengths of our premium products – from exceptional strength & durability to water-repellent properties. Our products aim not only to provide enhanced aesthetics, but also superior bonding strength and longevity compared to conventional options. During the year, we have revamped our packaging designs to align our Company brand with its sub-brands. This strategic move enhances the prominence of the Nuvoco mother brand.
In FY 2023-24, we have been granted patent for ‘Fibre Reinforced Cement Composition,’ with effect from June 07, 2023 which is valid for 20 years. This is in addition to the earlier patent on the ‘Water Resistant Cement Composition’. We also have taken proactive measures to safeguard our intellectual property rights. We have sought copyright protection for ‘Milan’ and ‘Vriddhi,’ which are integral to our customer relationship management programme.
Our product quality management system is a comprehensive strategy aimed at delivering high-quality products while maintaining efficiency and sustainability. Some of the key processes that we follow to ensure product quality include:
Additionally, technology and automation are used to monitor quality parameters and ensure consistency. The Company distinguishes itself in the cement industry through its dedication to continuous improvement, sustainability, and efficiency.
Throughout the year, the Company has been proactive in implementing impactful IT initiatives. These efforts were aimed towards enhancing efficiency, automating processes, and delivering exceptional customer service. Here are some of the key highlights:
We have successfully merged two separate SAP instances—NVCL and NVL— into a single cohesive system & processes, resulting in several benefits. Unified SAP instances have enhanced functionalities of production planning, cross sourcing, and product costing. Master data management is now more efficient and consistent, reporting formats are standardised across the group, and users enjoy a seamless experience with single sign-on access to multiple applications. Furthermore, the unified SAP system is fortified against cyber threats, significantly reducing the risk of unauthorised access, data breaches, and insider threats.
During the year, we have implemented a reverse bidding engine specifically for freight management at Nimbol Cement Plant resulting in cost-effectiveness and operational efficiency. Encouraged by this success, the Company has also replicated the model at Chittor Cement Plant.
Our focus on Artificial Intelligence (AI) and Machine Learning (ML) aims to create an ecosystem for process automation across all our plants. The pilot projects undertaken include:
Our commitment to customer service is demonstrated through the deployment of the IT Service Management tool NuvoDESK. This tool enables the users to easily log tickets, track progress, and ensure adherence to service level agreements (SLAs).
Additionally, we have prioritised security by implementing a secure SD WAN for remote user connections. The integration of IP 21 as a Distributed Control System (DCS) provides real-time visibility and process optimisation, enhancing overall plant reliability. We have also introduced a workflow-based system for project approvals. This simplifies new project development and ensures efficient decision-making.
