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Enhancing engagement with integrity
Our stakeholder engagement process is designed to ensure that the priorities and expectations of our key stakeholders are incorporated into our business strategy and decision-making process. Our primary objective is to address the concerns of our customers through our business activities.
Stakeholder group
Purpose of engagement
Mode/frequency
Stakeholder concerns
Customers
To grow our sales volume by enhancing our brand value. To engage with customers to gather insights on changing consumer behaviour and inspire further research & development and innovation.
- Regular engagement through emails, calls, SMS, brochures and catalogues | Need-based
- Site visits, exhibitions and events | Need-based
- Customer feedback | Regular, Need-based
- Social media communication and marketing campaigns| Targeted
- Branded products
- Assured quality and product pricing
- Regular supply and timely delivery
- Seamless customer service
- Customer satisfaction
Investors
Insights and opinions of our investors play a significant role in driving our strategy towards deployment of our financial capital.
- Investor & analyst meets/calls including one-on-one or group meetings | Regular
- Quarterly Investor & Analyst calls | Quarterly
- Annual General Meeting | Annual
- Investor presentations | Quarterly
- Annual report | Annual
- Press releases | Need-based
- Transcripts of investor calls | Quarterly
- Operational and financial performance
- Timely communication on strategy and performance
- Ethical business practices, compliance and good corporate governance
- Transparent reporting and disclosure
- ESG integration into strategy and operations
- Risk management
Communities
Our role as a responsible corporate citizen involves engaging with our communities and helping them meet their needs. Our CSR personnel are constantly in touch with the communities around our area of operations as part of their planning and implementation process.
- CSR initiatives | Regular
- Infrastructure development
- Local employment
- Access to education
- Social upliftment
- Welfare initiatives
- Environment conservation
- Access to healthcare
Employees
Our employees are integral to delivering on our commitments and contribute to defining our work culture. Engagement with our employees is the cornerstone of our human capital performance.
- E-mails, one-on-one and group meetings, town hall meetings | Regular and Need-based
- Employee engagement initiatives | Regular, year-round
- Cultural events | Need-based
- Training and development workshops | Regular, year-round
- Health initiatives | Regular, Need-based
- Performance appraisals | Regular
- Grievance redressal mechanisms | Always available
- Training and development
- Health and safety
- Diverse, open, fair culture at work
- Work-life balance and timely remuneration
- Performance evaluation and recognition
Regulatory authorities
Maintaining compliance is an essential part of de-risking our business and operations, as well as maintaining our brand’s reputation. Being a responsible corporate citizen is an integral part of what we do.
- Mandatory regulatory filings | Need-based, regular
- Periodical submission of business performance | Need-based, regular
- Annual Report | Annual
- Written communications Meetings, presentations, reports and networking in different forums organised by regulatory authorities | Need-based
- Compliance with laws and regulations
- Active participation in the industry and regulatory working groups
Supply Chain Partners (upstream and downstream)
Our supply chain partners include our suppliers of raw materials (upstream) and dealers (downstream) that serve as our primary communication channel with consumers. Our engagement aims to establish mutually beneficial relationships that will contribute to our business growth.
- Phone, email or in-person Engagement | Need-based
- Meetings, conferences, seminars and workshops | Regular, need-based
- Capacity building and sustainability for suppliers | Need-based
- Channel satisfaction survey for dealers
- Fair and ethical practices
- Awareness programmes for risk management
- Pricing and favourable terms of payment
- Timely clearance of dues and timely delivery of products
- Systems for grievance redressal
Contract Labourers
Our labour workforce is essential to our operations in manufacturing, production, packaging, and logistics. We engage with them to ensure their needs for a healthy and safe work environment, which also ensures human rights, dignity and mutual respect are consistently met.
- In-person support and help at our operational sites | need-based
- Meetings and training workshops | Regular, need-based
- Safety audits | Regular, periodic
- Physical health and safety at work sites
- Safe and efficient, well-maintained equipment
- Adequate wages
- Adequate facilities and utilities at work sites
- Protection of human rights, fair and dignified treatment at work sites